Frequently Asked Questions

Do I have to be a runner to subscribe?

Not at all! We are all-ability friendly. Anyone with permission from their physician to take part in fitness activities can participate. .


How does this subscription work?

Your Pace Case is a monthly subscription. Like any other subscription, it will AUTOMATICALLY RENEW AND BE CHARGED TO YOUR ACCOUNT EVERY MONTH unless you do one of the following: 

1- Log into your account and skip a shipment. THIS MUST BE DONE NO LATER THAN THE END OF THE BUSINESS DAY ON THE 10TH OF THE MONTH OR YOU WILL BE CHARGED FOR THE NEXT MONTH'S SHIPMENT.

2- Log into your account and cancel the subscription. THIS MUST BE DONE NO LATER THAN THE END OF THE BUSINESS DAY ON THE 10TH OF THE MONTH OR YOU WILL BE CHARGED FOR THE NEXT MONTH'S SHIPMENT.


Can I just sign up for one month without the option to renew? 

Yes. Select the "gift" subscription and click on "do not renew" when you sign up if you do not want the subscription to continue each month. If you do not select the non-renewable gift option at checkout, your subscription will automatically renew on the 11th of every month. 

Alternatively, you can also order past boxes at a premium, if any remain, on the Run Motivators website.


When will I be charged?

You will be charged the day you sign up and then every renewal period on the 11th of the month UNLESS you skip a month or cancel your subscription. You can cancel your subscription anytime by logging into your account or contacting us at yourpacecase@runmotivators.com. Please note: If the transaction is declined on renewal attempt, our system will attempt to charge your account up to 8 times over 11 days to bring your account current so that you don't miss any shipments. If the charge does not go through on the 8th attempt, your subscription will be automatically cancelled. 


When will my box ship?

All boxes ship on the first of each month (or the first business day after if the 1st falls on a weekend or holiday). Your first box will ship the month FOLLOWING your sign-up date. For example: If you sign up in December (anytime from the 1st through 31st), you will receive your first shipment in January. You will receive an email with a tracking number once the box has shipped. Please allow 48 hours for the tracking link to update in the USPS system.


How do I Skip a Month?

Go to the Menu on this website. Click on Login/My Account. Under the "Your Subscriptions" section of the account page, click on the pink "Edit" box. Click on "Skip Next Renewal" and then "Yes, Skip it" to confirm. YOU MUST DO THIS EACH MONTH THAT YOU WANT TO SKIP. The subscription will automatically renew on the following month unless you log in to skip the next shipment. 


How do I cancel my subscription?

Go to the Menu on this website. Click on Login/My Account. Under the "Your Subscriptions" section of the account page, click on the pink "Edit" box. Click on "Cancel Subscription" box and then complete the survey to confirm. If you do not complete the survey, your subscription will not be cancelled. If you complete all steps, you will receive a confirmation email to let you know the subscription has been cancelled. If you do not receive the email, please double-check your account or contact us for assistance. 


How do I edit my contact information or subscription options?

Go to the Menu on this website. Click on Login/My Account. Under the "Your Subscriptions" section of the account page, click on the pink "Edit" box. You can edit all options on that page. Be sure to click the "Change" button once you have updated all responses, and then "Confirm" at the bottom of the next page. You will receive an email if your changes saved. If you do not receive an email, please double check your account or contact us for assistance.


How do I access the Your Pace Challenge private Facebook group?

You will be sent a link to the group along with a pass code immediately after subscribing to Your Pace Case. Check your confirmation email for the details.

Are you ready to join our fitness family?

We can't wait for meet you!